Despite the fact that the hosting service provided by the different companies appears identical, every provider has their own platform with its own tweaks and ways to carry out particular tasks. In cases like this, a vast knowledge base would be very useful both for persons with little or no experience and for technically advanced individuals who will ultimately discover how specific procedures are done, but will waste valuable time meanwhile. The objective of such a knowledge base is to make the service quick and easy to use, saving users time and effort. The consequence is more gratified clients, since they can quickly find the information they desire, and less work for the help desk staff members, because typically most of the queries and issues that customers have got are already described in the knowledge base. Provided that the articles themselves are professionally written and encompass more things, you will be able to get to know more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting plans come with an extensive knowledge base where you can find info about all the problems that you might possibly confront and their solutions. You can acquaint yourself with how to set up and manage a mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your email client are accurate, but you are not able to send email messages, for instance. We have made every effort to be as exhaustive as possible and to cover all possible options in order to save you time and to provide you with different solutions for every issue. The knowledge base features informational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, while if you wish to check the full article collection, you should visit the dedicated Help section.