In case you’ve got a website, a problem may always occur and it does not necessarily need to be connected with the hosting service. For example, something could go wrong when you update a script or some important content may be edited or deleted unintendedly. No matter what the nature of the problem might be, you will need to touch base with the customer service staff and request them to restore a backup or to help you troubleshoot the problem that you are facing. How fast they will do it will predetermine the interval of time that your sites will be unreachable. For particular websites such as social networks or e-commerce portals, a continual downtime duration often means lost visitors and cash. With this in mind, it is extremely important that you use the services of a company that provides not only a good customer care service, but also a fast one.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using one of our shared website hosting plans and you’ve got an enquiry or stumble upon a certain problem, you can contact us 24/7 by submitting a client support ticket or by writing an email and we will make sure that you receive a response in less than an hour. If the issue can be sorted out, we’ll do it before we reply to you, while if there’s something that you have to do on your end, we will provide you with all the required info – what possible solutions to try, what settings to check, etc. Usually, you will obtain an answer within less than half an hour, so waiting around for hours or even for more than one day to receive support is something out of the question. Our sixty-minute reply guarantee applies to any enquiry that you might have – general, billing or technical.