A 99.9% Server Uptime
We’ve set up our shared website hosting system using stable hardware components and strongly customized software. Our sysadmins have installed a tweaked version of SELinux on our web hosting servers in order to guarantee optimal protection and dependability. We have installed a number of distributed denial–of–service protection tools together with powerful firewall software to make sure our network is impregnable and safe.
Our shared website hosting plans packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on enterprise–grade hardware manufactured by Juniper. What’s more, on each and every router, we have placed a firewall with an intricate set of rules to be able to sieve all shady requests.
Hence, in all our datacenter facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your cash at stake, you cannot feel truly safe. That’s why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. If you do not feel content with our service or if you want to get a more robust web hosting solution, like a VPS plans or even a dedicated web hosting plans – we’ll give you your money back in full, without secret costs or return taxes.
24/7 Technical Support
We have meticulously chosen each member of our 24x7 support team to ensure that we can offer the best possible customer service you can possibly get. Each one of our technical support engineers has several years of experience dealing with hosting accounts behind his back, so they know what they are doing. Besides, they are at your disposal 24–7–365 – you will be able to touch base with them whenever you want and they’ll respond to you as quickly as possible.
Their average ticket response time is less than 20 minutes, whereas with other web hosting providers you need to wait for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than an hour.