Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than 60 min after the ticket or e–mail has been submitted. If your issue requires further assistance from a system administrator, we will forward the ticket or the e–mail to the person on duty, without delay and will leave a comment to notify you that more time will be required for discovering the best solution. Furthermore if you take advantage of the Managed Services package, any of the server management services included there will be executed whenever you want.
An Excellent Customer Support Service
If you need help with our Web Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, don’t hesitate to contact the tech support team at any moment via the ticketing system. What’s more, in case you require help administering your server, you can make use of the Managed Services package, that includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, backup hard disk drive storage space, etc.
An Intuitive Help Area
Our Web Hosting Control Panel has been pre–installed for every dedicated web hosting plan. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on how to use it. Most instructional articles have video versions that demonstrate all the operations that you can perform in a very illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.